Booking


How to book?

As an agent, to make a booking, please complete a group booking form or an individual student booking form and send it to Ardmore Language Schools.

If you require information prior to booking, please feel free to contact us on the above details, where an Ardmore member of staff will be able to help you.

For any bookings made through an agency, please go directly to your contact there.

We must also receive a deposit in order for the booking to be considered provisional – please see our Booking Terms and Conditions for more information.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Where can course prices be found?

Please contact an Ardmore member of staff for pricing questions.
Alternatively for bookings made through an agency, please go directly to your contact there.

What happens after you have booked?

We will confirm that we have received and processed your booking and will give you a unique reference number which we ask that you quote in all correspondence. The booking will remain provisional until the full balance is received. We will send you further information relating to your course when available.

Who can you speak to about a booking?

We understand how important it is to keep you informed about your booking and our friendly Head Office staff are available by email (info@theardmoregroup.com) or by telephone (+44 (0) 1628 826699) Monday to Friday (9:00 – 17:30 GMT) to answer any questions you may have.
What deposit is required a minimum of 10 per cent deposit is required to secure the booking. Full payment must be paid 4 weeks prior to arrival.

What payment options are there?

Please make payment to Ardmore via bank transfer or credit card, quoting your booking reference at time of payment. Please see payment instructions on your invoice or booking forms’ terms and conditions.
What is the cancellation policy? "Whilst every effort is made to limit the costs incurred by cancellation, the following maximum scale of charges will apply to persons withdrawing from a group after the deposit has been paid.
- Notification 6 weeks before travel The Ardmore Group retains the deposit only
- Notification 2-5 weeks before travel The Ardmore Group retains 50% of total
- Notification 2 weeks or less The Ardmore Group retains 100% of total"