Parents


The Ardmore team are enthusiastic and passionate about the courses offered. Our aim is to improve our students English by increasing their confidence and communication skills. Our lessons include plenty of opportunities for students to use language and build their knowledge and confidence in English. This is further enforced outside the classrooms during activities, cultural visits and specialist sports courses.

Will the students be able to do their laundry?

Bed linen is washed by the centre every week.
We encourage personal laundry to all students. Depending on which centre the student is at, some students will be given a laundry bag where the washing will be done by the centre, and others will have access to laundry facilities.
Ardmore always provides the washing power, but in some cases students are required to use a coin to operate the machine. An Ardmore member of staff is always on hand to assist students if necessary.

What time will the students have to go to bed?

In residential centres, all students must be back in their rooms at 22:00, with lights out at 22:30.

How will the student get home safely to the host family?

We will try and allocate students as close to the centres as possible, however all students are placed in areas with other students, as well as sharing the host families. They will then be shown the route to walk or the bus to take. In addition they are given a student card with 24 hour contacts to a local Accommodation Officer.

What food can students expect?

Each centre will vary slightly, however we always ensure that there are a variety of choices, with healthy nutritious food.

Breakfast at residential centres:
- Selection of different options

Lunch and Dinner includes at residential:
Meat options and Vegetarian options
Carbohydrates, Vegetables
Deserts
Drink

Below is a sample menu from our Brighton College centre:

Sample Breakfast Options:
Poached egg
Sausage
Waffles
Mushrooms
2 flavoured yogurts
Dry fruit
Cut fruit
Sliced cheese
3 cereal choices
Sliced bread white & brown

Sample Lunch Options:
Bread of the day
Paella
Chicken and chorizo
Mushroom, courgettes and corn
Medley of vegetables
Yoghurt
Jelly’s
Apple crumble & cream

Sample Packed Lunch Options:
Sandwich
Snack
Fruit
Drink

Sample Dinner Options:
Bread of the day
Sweet & Sour beef
Quorn and been shoots in a black bean sauce
Stir fry noodles
Sauté garlic mushrooms
Yoghurt
Jelly’s
Tiramisu

We will do our best to cater for any special dietary requirements. Please make agents aware of these at the time of booking.

How long does the course last?

Course duration are usually two weeks, however this is regularly extended to 3 and 4 week courses. One week stays are also available.
Please speak to an Ardmore member of staff for dates and availability on our contact page.

What qualifications do the teachers have?

Our teachers are qualified professionals, and some also hold a Trinity Certificate or Cambridge CELTA teaching qualification. All our teachers work very hard to provide interesting and fun language lessons. Teachers are friendly and always happy to help.

How is the student’s progress checked?

At end of each course students will be tested on their progress, which is then mapped against their original score to show their improvements made whilst with Ardmore.
All students are issued with an Ardmore Diploma Certificate on departure, after being tested on reading, listening, speaking, writing, group work, every day English and their overall progress. All marking is undertaken by their teachers.

Are courses suitable for students who speak only a little English?

Students will need to have at least a basic level of English to understand lessons, instructions and activities in order to enjoy the stay.
Where does the student store medicine? Medicines can be stored at the centre and refrigerated if necessary. Please inform us before travel and the student with details of the dosage and administration requirements. Please note students are responsible for their own medication.

What if the student becomes homesick?

We understand that some students are homesick when they first arrive in England. Ardmore recommends that parents discourage their student from calling home too often at this time and try to persuade them to speak to someone at the Centre. Individual students will be looked after by the Senior Welfare Leader/Head of Pastoral Care – who will assist the student to settle in, introduce them to other students and answer any questions they may have. If the student cannot overcome their homesickness and wants to return home, we will assist them in any way we can to make their return home as stress-free as possible.

What happens if a student becomes ill?

Our staff will deal with any minor illnesses/incidents on site – however if a student requires medical attention our staff will accompany them to a doctor/hospital for consultation. Parents will of course be informed if we have to take this course of action.

What should my son/daughter bring/not bring?

Please see FAQs section for a full list of helpful suggestions.

How can I contact my son/daughter?

Each centre has a parent emergency contact telephone number and you should try this first. Alternatively, our friendly and professional Head Office staff are available during office hours and are always happy to help in any way they can.
What activities/trips will they have? There are many different morning and afternoon activities for your son/daughter on the course. Take a look at the locations for more details. Evening activities will vary depending on the centre, below is a list of example activities: Talent Show, Culture Show, Blind Date, Disco, Games Evening, Sports Tournaments, Casino, Film Evenings and many more…

Who will be looking after my son/daughter?

To ensure the safety and supervision there will always be:

At least 1 Ardmore Activity Leader per 20 students on excursions/activities
1 Teacher per 15 students
1 adult per 10 students in the residences
In each centre there is:

Centre Director
Director of Studies
Head of Pastoral Care
Head of Sports & Activities
Senior Welfare Leaders
Ardmore Activities Leaders
EFL Teachers

What is the accommodation like?

The accommodation can be homestay or residential, in the UK or in the USA. Please see each specific centre to check what options are available.
Students can be placed with their friends or other students from their group. Alternatively, some students may like to mix internationally. We will always try and accommodate any requests.

Where can the address and contact details be found?

At the beginning of each season our contact list is issued. Please contact your agent representative for full centre addresses and contact persons.

How is student conduct managed?

Ardmore expects every student to be respectful and well behaved. Students who do not behave well can be asked to leave the course.
My son/daughter has special dietary requirements, what should I do? We will do our best to cater for any special dietary requirements. Please make your agents aware of these at the time of booking.

Will the students be in same gender rooms/blocks?

We always divide male and female students up in the accommodation, including the bathroom facilities. The average room has a ratio of 1:7.

Which day should my son/daughter arrive and depart?

The courses run from Sunday to Sunday.

What meals are provided for my son/daughter?

All courses are full board. Your son/daughter will have:

Continental breakfast which may include: cereal, toast, fruit, yoghurt & fruit juice
Plated lunch when on the campus, and a voucher will be provided on excursion days
Plated evening meal at the centre

Who should my son/daughter speak to if they have a problem?

They should feel completely happy to speak to a teacher or and member of the Ardmore team. All staff are there to help.

What can my student expect from the English course?

Courses are designed to help students increase their knowledge of English grammar, vocabulary and confidence in using English and to really help improve communication skills. English classroom activities include role-play, pair-work, group-work, group projects, surveys, questionnaires and games.

On the first day of lessons there is a placement test to determine their level of English. From there they are divided into four levels of ability and are taught accordingly, using course books specifically designed for their level.

Students will be taught in a maximum of 15 class size.

Students are advised to bring Pen, pencils, notebook and a mini dictionary (dictionaries are optional, some are available in classes)

What will the weather be like?

We hope the sun will be shining every day! However, we advise students to bring a waterproof coat.
Can my son/daughter bring a laptop? We discourage students from bringing expensive luxury items, and due to our full activity programme, students will have limited time to use their own laptops or computers. However, if students choose to bring this with them, then please ensure they have adequate insurance to cover the items.

What if my son/daughter has a medical condition/allergies/dietary requirement?

Please advise of their dietary/medical requirements at the time of booking. We will then inform the centre staff and ensure that your students' needs are catered for.

Does my son/daughter require a visa to travel to the USA?

Many countries have joined the American visa waiver programme, but not all, you will need to check and apply on the ESTA web page. Students travelling from the European Union to the USA, will need to apply on the ESTA web page on the following link.

Countries part of the American visa waiver programme can be checked at : https://esta.cbp.dhs.gov/esta/

Any countries that are not part of the visa waiver programme with the USA will have to apply for a tourist visa. Ardmore will provide you with a signed and stamped visa application letter to give to your local embassy

How much money should my son/daughter bring?

Ardmore provides all that is needed so parents may like to provide them with enough for souvenirs and snacks.

How do students keep their belongings safe?

We advise that students bring a lockable suitcase. In addition all centres have a safe. We recommend that students to do not bring highly valuable items with them.
In addition all centres have good security set in place.

How much money should students bring?

Our course prices already include accommodation, meals, workbooks and excursion entrances; therefore we do not recommend that students bring too much pocket money. Parents may like to provide them with enough for souvenirs and snacks.

Who is responsible for their money?

The student will need to take responsibility for his or her spending money. Each centre will have a safe, but we also advise students to bring a lockable suitcase for extra security.

Can parents send money?

Yes it is possible for the parents to send money. Please contact an Ardmore member of staff at head office or the agency the course was booked through. This should only be used in emergencies.

How many members of Ardmore staff are there?

The Ardmore Group carefully selects centre staff, many of which have worked with us year on year. To ensure the safety and supervision there will always be:

At least 1 Ardmore Activity Leader per 20 students on excursions/activities
1 teacher in class at all times
1 adult per 20 students in residences
In each Ardmore Summer Education centre there is:
Centre Director
Director of Studies
Head of Pastoral Care
Head of Sports & Activities
Senior Welfare Leaders
Ardmore Activities Leaders
EFL Teachers

Is there internet access?

Most of our centres have internet access; however, this will vary from centre to centre. We advise students not to bring laptops, and we encourage students to limit their use of internet, to maximise their experience at an Ardmore Centre.

Can students bring their mobile phone?

Yes, students can bring a mobile phone, however they should be aware of the high overseas calling cost. Students are asked to not use their phone during lessons and activities to maximise their experience at the centre and socialise with the different students from all different nationalities.

How does the student travel to the centre from the airport?

Return transfers are not included in the Ardmore Package but can be booked prior arrival. We will then arrange return or single airport transfers with Meet and Greet Service. Each of our transport suppliers are reputable companies, all of which we have audited to check their safety records, as well as being police checked. Groups of students will travel by coaches with their groups. Individuals students will be met and have a private transfer to the centre. Please contact your agent to book this service.

Does the student require a visa to travel to the UK?

Students travelling to the UK from the rest of the world may require a visa. Please check and then specify at the time of booking, Ardmore will provide you with a signed and stamped visa letter to give to your local embassy.

How will the student receive their visa?

Students will need to take their Ardmore visa letter to their local British or American embassy, who will then issue a visa.

Does the student require a visa to travel to the USA?

Many countries have joined the American visa waiver programme, but not all, you will need to check and apply on the ESTA web page. Students travelling from the European Union to the USA, will need to apply on the ESTA web page on the following link.

Countries part of the American visa waiver programme can be checked at : https://esta.cbp.dhs.gov/esta/

Any countries that are not part of the visa waiver programme with the USA will have to apply for a tourist visa. Ardmore will provide you with a signed and stamped visa application letter to give to your local embassy

Will the student be met at the airport?

Yes, we have an Ardmore ‘Meet & Greet’ Service. This ensures that every student is met at arrivals by an Ardmore staff or representative, and placed onto their transfers, and the same on their return journey, where students are checked in and seen into departures.

---

SAFEGUARDING POLICY